Associate Advisor - GEC

Knowledge, Skills & Abilities Required:

• Excellent communication skills, both oral and written

• Excellent listening and questioning abilities

• Ability to obtain, retain and cascade high levels of detailed information, adapting the method of communication depending on the audience

• Excellent work ethic and an ability to multi-task

• Ability to navigate multiple IT systems, network locations, and files

• Accountability for actions and ownership of required tasks

• Ability to build relationships and demonstrate empathy

• Ability to adhere to GEC attendance policy and all other appropriate policies

• Demonstrate keen problem-solving abilities

• Deliver a quick, efficient and outstanding, memorable service experience

Required Experience, Qualifications & Education:

• Experience applying written and verbal skills and active listening while servicing customers

• Bring energy, compassion, and dedication to your work.

• Provide high quality, personalized service

• Speak concisely, and confidently

• Write quickly, professionally and concisely with good grammar and proofreading

Preferred Experience, Qualifications & Education:

• Bachelor’s/Associate’s degree/ A-level Education

• 4-6 years related experience including:

• 1-2 years of customer service or sales experience
• Previous work experience in a not-for-profit, Association, or NGO environment
• Experience achieving set targets for individual performance
• Experience working with a CRM system

Why Work for Us?
At The Association, you are part of a global, diverse and talented group of colleagues. You have opportunities to innovate and collaborate in a leading organization that impacts individuals and businesses. You’ll have opportunities to progress while enjoying an exciting work environment that supports and celebrates individual achievement, development and professional satisfaction.

Together, we will lead the most influential body of professional accountants and create the future of the global accounting profession.

We offer competitive benefits, PTO, flexible working principles, and a supportive, collaborative team environment.