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Associate Manager - Accounts Receivable Billing & Collections

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Summary of Role
Responsible for owning and executing all billing and collection processes including supervising a team of GBS staff performing the Accounts Receivable activities. Perform month-end close accounting duties and assist with audits. Some budget responsibility and responsible for both operational activities and small projects, both within the GBS and more broadly across the end-to-end OTC process.
Accountabilities & Responsibilities
  • Subject matter expert for accounts receivable processing, including execution, distribution of work, work flow approvals and quality assurance of key processes to ensure compliance with policies and internal controls.
    Billing and Billing Adjustments
  • Oversee receiving and recording of manual billing and billing adjustment requests, review and approve exceptions and refunds.
  • Manage automated billing interface exceptions.
  • Review and approve exceptions and refunds.
  • Manage queues to ensure timely turnaround of requests.
  • Identify and resolve issues, errors and escalations
  • Oversee collections process
  • Manage business and customer service requests and inquiries.
  • Manage queues to ensure timely turnaround of requests.
  • Review and approve exceptions and refunds.
  • Review and approve account analyses, reports, reconciliations and journal entries.
  • Regularly communicate with business owners regarding receivables activity; resolve escalations.
  • Monitor quality to ensure high standard of service to the business
  • Monitor processes to ensure policies and procedures are followed
  • Oversee receivable projects and performed related tasks and duties as assigned by management.
  • Perform accounting tasks to assist in month-end receivables close procedures.
  • Set and ensure appropriate risk management and audit controls are in place, including maintenance of related documents and quality assurance. 
  • Maintain and update control matrices, policies, procedures and work instructions; ensure staff is supported and trained.
  • Liaise with key business owners in IT, SCO, Core Dues Team and Specialized Communities to maintain open lines of communication and effective/efficient processing.
  • Interact with internal and external auditors to assist in completion of audits.
  • Supervise staff, assist with interviews, develop work plans, and conduct performance evaluations.
  • Identify and coordinate areas for improvement to increase operational efficiencies and maintain open communication with project and technology stakeholders.
  • Embed process improvements into existing processes.
  • Support system implementation activity.
  • Provide daily status reports.
  • Perform other duties as assigned.
Supervisory Responsibilities
  • Senior Coordinator- AR GBS
  • Coordinator - AR GBS
Knowledge, Skills & Abilities Required
  • Proficiency in Microsoft Word, Excel and Access
  • Strong initiative and drive to work in a dynamic and changing environment
  • Must demonstrate strong interpersonal and communication skills, accuracy, initiative, attention to detail and analytical problem solving
  • Must demonstrate English language competence
Required Experience, Qualifications & Education
  • 3-5 years of related accounting experience
  • High school diploma or degree equivalent
Preferred Experience, Qualifications & Education
  • Bachelor’s degree in accounting/finance preferred or related field or equivalent combination of education and accounting experience
  • Experience with Oracle and netForum accounting modules
  • 1-2 years’ supervisory experience
  • System implementation experience

Equal Employment Opportunity

The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

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