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Associate Manager - Member Service Center

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Member Service/Support
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Thanks for your interest in the Associate Manager - Member Service Center position. Unfortunately this position has been closed but you can search our 48 open jobs by clicking here.
Knowledge, Skills & Abilities Required
  • Provide Motivational Support: The ability to enhance others' commitment to their work.
  • Establish Focus: The ability to develop and communicate goals in support of the Institute’s mission
  • Foster Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; the ability to demonstrate interest, skill and success in getting groups to learn to work together
  • Manage Change: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; helping others to successfully manage organizational change
  • Develop Others: The ability to delegate responsibility and to work with others and coach them to develop their capabilities
  • Manage Performance: The ability to take responsibility for one's own or one's employees' performance.
  • Interpersonal Awareness: The ability to notice, interpret and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others; ability to present oneself with poise, integrity and professionalism
  • Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach; having strong organizational and analytical skills
  • Initiative: Identify what needs to be done and doing it before being asked or before the situation requires it; having a passion for service excellence
  • Results Orientation: The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them
  • Thoroughness: Ensuring that one's own and others' work and information are complete and accurate;
  • Decisiveness: The ability to make difficult decisions in a timely manner.
  • Stress Management:  The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
  • Flexibility:  Openness to different and new ways of doing things. Willingness to modify one’s preferred way of doing things.
 

Required Experience, Qualifications & Education

  • 3 -4 years experience managing a team
  • Excellent command of English
  • Minimum of a high school diploma
     
Preferred Experience, Qualifications & Education
  • Bachelor’s degree
  • Working knowledge of call center technology
  • Advanced level of knowledge of Excel, Word, and PowerPoint
  • Experience leading teams to transition manual processes to automation

Equal Employment Opportunity

The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

Assistance

If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please send an email to HumanResources@aicpa-cima.com

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