Coordinator - Customer Service (Mumbai)

Knowledge, Skills & Abilities Required

• Persuasive and influencing skills
• Excellent presentation skills
• Strong leadership skills - inspire and lead a team
• Problem-solving skills - develop and implement solution across CIMA’s team and third parties
• Able to deploy a range of communication skills - diplomacy, active listening and clear articulation
• Able to work under pressure and meet tight datelines
• Able to work independently as well as in a team
• High level of Initiative – a strong self-starter
• Ability to demonstrate an understanding of complaint processes and procedures
• “Can do” attitudewith strong customer focus
• High work ethic and targets-oriented
• Good IT skills; proficient in Microsoft Office applications

1. Required Experience, Qualifications & Education

• Diploma or Degree in Business Administrations,  Marketing or equivalent field
• 0-1 year related working experience in educational institution or professional bodies - or
• Experience in customer service within an inbound call/contact centre service environment
• Excellent command in English

Preferred Experience, Qualifications & Education

• Commercial experience helpful; used to operating on the phone, with a track record of success in developing customer relationships
• Experience working within college/university, offering support to perspective students within a customer focused organisation