Coordinator - Customer Services Sri Lanka

Knowledge, Skills & Abilities Required

·      Excellent communication skills, both written and oral 

·      Excellent listening and questioning skills

·      Ability to obtain, retain and cascade down and across high levels of detailed information,  adapting the method of communication depending on the audience

·      Comprehensive understanding of the makeup of all CIMA departments, but paying particular attention to the CIMA syllabus

·      Has a strong work ethic, hardworking and is able to work towards stretching targets

·      Extremely IT literate

·      Ability to take responsibility for their own actions, whilst seeking to obtain suitable resolutions where applicable

·      Strong understanding of business and understands the workings of a not for profit organisation

·      Have a can do attitude, clearly demonstrating a strong customer focus

·      Ability to demonstrate an understanding of complaint processes and procedures

Required Experience, Qualifications & Education

·       Educated to a minimum of diploma or bachelor degree level or equivalent

·       0-1 year of related experience including: Working within a college/university, offering support to perspective students within a customer focused organisation & Customer service experience within an inbound call/contact centre service environment

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·     Preferred Experience, Qualifications & Education

·       Commercial experience helpful; used to operating on the phone, with a track record of success in developing customer relationships