Coordinator - Customer Services (Zambia)

• Persuasive and influencing skills
• Excellent presentation skills
• Strong leadership skills - inspire and lead a team
• Problem-solving skills - develop and implement solution across CIMA’s team and third parties
• Able to deploy a range of communication skills - diplomacy, active listening and clear articulation
• Able to work under pressure and meet tight datelines
• Able to work independently as well as in a team
• High level of Initiative – a strong self-starter
• High work ethic and targets-oriented
• Good IT skills
• Excellent command in English
• Proficient in Microsoft Office applications

Required Experience, Qualifications & Education

• Diploma or Degree in Business Administrations,  Marketing or equivalent field
• At least one (1) year related working experience in educational institution or professional bodies
• Experience working within college/university, offering support to perspective students within a customer focused organisation
• Customer service experience within an inbound call/contact centre service environment
• Positive attitude, clearly demonstrating a strong customer focus
• Demonstrate an understanding of complaint processes and procedures
   

Preferred Experience, Qualifications & Education

• Commercial experience helpful; used to operating on the phone, with a track record of success in developing customer relationships
• Understanding of business and of non-profit organizations.