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Coordinator - Exemptions & Membership, MA

Member Service/Support
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Summary of Role
Process and award exemptions for students and quality check member applications; assign to assessors and manage the membership election process.
Accountabilities & Responsibilities
  • Provide consistent and outstanding levels of customer service.
  • Assess, make decisions on and process all new student’s exemptions.
  • Advise internal/external customers of the reasons for a particular exemption decision.
  • Ensure the registration and subsequent communication to all new students is carried out in a timely and professional manner.
  • Ensure students are accurately billed for their exemptions.
  • Exemptions process testing for system releases
  • Support the Internal Audit Manager during annual audit reviews
  • Work collaboratively with Key Account Managers on corporate deals and special offers
  • Ownership and compilation of the Scorecard and processes
  • Manage workload of temporary staff when required.
  • Responsible for membership/fellowship application processing.
  • Ensure CIMA targets are met by effectively undertaking the membership/fellowship application process – incorporating postal, online and face to face activities and all three processes involved therein.
  • Act as point of contact and provide information, advice and guidance for CIMA Staff with general queries regarding membership application process.
  • Monitor & review performance of Membership Assessors (turnover targets, etc.) and all audits required for reporting to the Membership Assessment Panel Chair.
  • Assist in organising and running membership assessment sessions. This includes weekend working
  • Perform miscellaneous job-related duties as assigned including relevant projects or tasks as required – e.g. compiling handbooks for internal and external stakeholders.
Supervisory Responsibilities
Knowledge, Skills & Abilities Required
  • Account management/corporate customer service experience.
  • Ability to work in cross-organisational teams.
  • Good presentation skills.
  • Confident and articulate phone manner. 
  • Ability to handle different tasks at the same time, prioritising as required.
  • Skilled in the use of PowerPoint, Excel, Word and Outlook.

Required Experience, Qualifications & Education

  • Experience and accurate use of CRM systems and reporting tools.
  • Experience in account management support/corporate customer service.
  • Educated to A level standard (or equivalent), ideally in math and English
  • Ideally 1 year of related experience
Preferred Experience, Qualifications & Education
Experience working in international/multi-cultural teams.

Equal Employment Opportunity

The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

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