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Member Service/Support
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Thanks for your interest in the Customer Services Advisor position. Unfortunately this position has been closed but you can search our 56 open jobs by clicking here.
Key skills and abilities
  • Excellent communication skills, both written and oral.
  • Excellent listening and questioning skills.
  • Ability to obtain, retain and cascade down and across high levels of detailed information, adapting the method of communication depending on the audience.
  • Comprehensive understanding of CIMA.
  • Have a strong work ethic, hardworking and be able to work towards stretching targets, with the ability to multi task.
  • IT literate.
  • Ability to take responsibility for own actions, whilst seeking to obtain suitable resolutions where applicable.
  • Has a strong understanding of business and understands the workings of a not for profit organisation.
Qualifications and experience
  • Degree educated – desirable, or relevant work experience.
  • Experience of working within a customer focused organisation, within an inbound and outbound call/contact centre environment.
  • Sustained experience of working within a college/university in a customer facing role offering study support services.
  • Ability to demonstrating an empathetic service to customer needs, whilst having a can do attitude.
  • Commercial experience helpful; used to operating on the phone, with a proven track record of success in developing customer relationships.

Equal Employment Opportunity

The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

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