Customer Services Advisor - Eurasia

Knowledge, Skills & Abilities Required:

• Proficient in Russian and English
• Highly IT literate (Windows OX, Office 365, CRM software)
• Confident communicator in all modes (writing, speaking, listening, reading)
• Experienced in gathering, processing, and presenting quantitative and qualitative data to different types of audience
• Reasonable understanding of business and not-for-profit organisation functioning
• Ability to demonstrate empathy when liaising with customers
• Strong work ethic
• Agile mindset and ability to work towards stretching targets, can-do attitude
• Ability to take responsibility for own actions and apply problem-solving where applicable
• Willingness to learn and contribute to improvements of service and processes within the organization

Required Experience, Qualifications & Education:

• Educated to degree level or equivalent
• Proven track-record of working in a customer facing role
• Commercial experience helpful
• Used to operating on the phone, with a track record of success in developing customer relationships

Preferred Experience, Qualifications & Education:

• Experience in adult learning, professional development or professional education is an advantage
• Background in marketing is welcomed
• Working experience for a professional body is a plus

Why Work for Us?
At The Association, you are part of a global, diverse and talented group of colleagues. You have opportunities to innovate and collaborate in a leading organization that impacts individuals and businesses. You’ll have opportunities to progress while enjoying an exciting work environment that supports and celebrates individual achievement, development and professional satisfaction.

Together, we will lead the most influential body of professional accountants and create the future of the global accounting profession.

We offer competitive benefits, PTO, flexible working principles, and a supportive, collaborative team environment.