Customer Services Advisor, Nigeria (Maternity Cover)
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Knowledge, Skills & Abilities Required
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Excellent communication skills, both written and oral
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Excellent listening and questioning skills
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Consultative sales skills to soft sell intangible benefits, thereby deriving income.
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Customer focused.
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Relationship building.
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Marketing acumen.
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Education sector awareness.
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Team player.
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Ability to manage own workload.
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Innovative.
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Fluent English speaker.
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Has a strong work ethic, hard working and is able to work towards stretching targets
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IT literate
Preferred Experience, Qualifications & Education
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Degree level/business qualification or qualified through relevant depth of experience.
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Experience of working within a college/university, offering support to perspective students within a customer focused organisation
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Proven experienced at B2B Account Management with a track record of success in selling intangible benefits
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Target responsibility with demonstrable and consistent achievement in these areas.
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Experience of working remotely and in virtual teams.
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Have a can do attitude, clearly demonstrating a strong customer focus
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Commercial experience helpful; used to operating on the phone, with a track record of success in developing customer relationships
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Demonstrate an understanding of complaint processes and procedures
Equal Employment Opportunity
The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.
Assistance
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