Customer Services Associate Advisor
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Knowledge, Skills & Abilities Required
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Excellent communication skills, both oral and written
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Excellent listening and questions skills with the ability to empathise appropriately
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Ability to obtain, retain and cascade high levels of detailed information, adapting the method of communication depending on the audience
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Understanding of the CIMA member and student benefits and of the CIMA syllabus
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Good work ethic and is able to work towards targets
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IT literate
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Ability to take responsibility for own actions and ownership of required tasks
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Ability to build customer relationships, demonstrating empathy
Required Experience, Qualifications & Education
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Educated to A-level
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0-1 year of experience including:
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working within a call centre environment
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delivering excellent customer service
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working towards sales target within a team or independently
Preferred Experience, Qualifications & Education
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Experience working within an educational environment
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Educated to degree level
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Experience exceeding revenue targets
Equal Employment Opportunity
The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.
Assistance
If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please send an email to HumanResources@aicpa-cima.com