Director - Human Resources Service Delivery
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- Jan 15, 2021 Post Date
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- 279 Total Views
Knowledge, Skills & Abilities Required
- Extensive knowledge and experience building and managing an internal HR Shared Services model for internal customers
- Extensive knowledge and experience with customer service operating standards, processes, service level expectations and driving high levels of customer care. Strong technical and system knowledge and capabilities, experience leading a service delivery team.
- Effectively manage complex simultaneous assignments with potentially conflicting priorities and deadlines, and have a proven ability to work with stakeholders to prioritize, sequence and deliver services within an overall roadmap.
- Strong analytics, data, and systems background. Ability to create and foster strong cross-functional networks and provide strategic consulting
- Highly skilled at building trust and influence, driving for results with and through people
- Ability to build a strong network (internal and external) of resources,
- Proven ability to manage and lead projects to successful completion
- Proven ability to manage and lead through change
Required Experience, Qualifications & Education
- Minimum of 8 years of comprehensive knowledge of HR operations, programs, technology and service delivery, with 5 years’ experience in a Senior Management role
- Experience in people/team management, setting expectations and goals and driving high levels of performance
- Experience with building out or managing an HR shared services delivery model, with expertise around Tier 0/Tier 1/Tier 2/Tier 3 support models and experience implementing them by building out a standard work structure and consistent service delivery model
- Educated to degree level or equivalent
- Fluent in Bahasa Malaysia and in English
Why Work for Us?
At The Association, you are part of a global, diverse and talented group of colleagues. You have opportunities to innovate and collaborate in a leading organization that impacts individuals and businesses. You’ll have opportunities to progress while enjoying an exciting work environment that supports and celebrates individual achievement, development and professional satisfaction.
Together, we will lead the most influential body of professional accountants and create the future of the global accounting profession.
We offer competitive benefits, PTO, flexible working principles, and a supportive, collaborative team environment.
Equal Employment Opportunity
The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.
Assistance
If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please send an email to HumanResources@aicpa-cima.com