Lead Enterprise Applications Support Analyst

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

·         Advanced level knowledge of Enterprise Applications and their related architectures (e.g. C#, ASP.NET )

·         Intermediate level knowledge of ITIL/ITSM principals and applications to IT Services

·         Intermediate level knowledge of Oracle technologies (e.g. EBS, OBIEE, SOA, HCM, APEX etc...)

·         Intermediate level knowledge of integration technologies, concepts, and application (e.g. SOA, XML, EDI, etc…)

·         Intermediate level knowledge of database design, administration, and development (i.e. Oracle RDMS, Microsoft SQL Server)

·         Intermediate ability to read and write scripts and/or code (T-SQL, HTML, CSS, XML, SQL, JavaScript, Java, JQuery, etc…)

·         Intermediate level knowledge of software development, lifecycle practices, and design methodologies.

·         Basic level knowledge of Accounting/Finance principals and operational business processes

·         Basic level knowledge of enterprise SaaS solutions and related cloud technologies

·         Basic level knowledge of project management principles/methodologies (e.g. PMI, Agile, etc…)

·         Skilled at translating technical jargon into laymen's terms for business owners/partners that are actionable, informational, or support the decision making process

·         Ability to isolate and resolve technical issues in a timely manner

·         Ability to challenge and debate issues of importance to the organization and be persuasive with details and facts

·         Ability to set and change priorities amongst multiple competing constituencies

·         Understands the business processes of the customer and leverages this knowledge to ensure that projects and support activities delivered by direct reports meet the needs of the customer

·         Ability to work independently or as a team to achieve desired outcomes with little to no supervision

EXPERIENCE REQUIRED

·         5-8 years’ experience in advanced (e.g. Tier 2 or Tier 3) software support and development.

EDUCATION REQUIRED

·         Bachelor's Degree in Computer Science or Information Technology or related

EXPERIENCE/EDUCATION PREFERRED

·         Software Development experience

·         Abila netForum experience a plus

·         eCommerce and/or API Development background is a plus

·         Enterprise Application support (e.g. ERP, CRM, HCM, APEX, etc…) experience a plus

·         Certifications and/or course work beyond Bachelor’s Degree a plus

·         ITIL v3 Foundation

Equal Employment Opportunity 

The Association is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status.  All qualified candidates are encouraged to apply.