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Lead Specialist - Documentation & Controls

Member Service/Support
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Thanks for your interest in the Lead Specialist - Documentation & Controls position. Unfortunately this position has been closed but you can search our 56 open jobs by clicking here.
Knowledge, Skills & Abilities Required
  • Excellent communication skills (oral/written), including presentation skills and well developed problem resolutionand decision making skills
  • Ability to work both independently and as part of cross-functional teams
  • Ability to adapt to change and approach new areas/departments with enthusiasm and a willingness to learn
  • Skilled at creating analytic and written documents; ability to blend both narrative and visual components.
  • Strong organizational skills with the ability to manage multiple tasks and projects on a timely basis
  • Ability to establish and manage positive partnerships with internal customers and partner teams
  • Ability to influence others in recovering from setbacks, and finding alternative ways to reach goals or targets.
  • Ability to use Microsoft Office.

Required Experience, Qualifications & Education

  • Educated to A-Levels or equivalent
  • 2-4 years related experience including:
    • Customer service experience within an inbound/outbound contact centre environment
    • Minimum of one year working at  specialists level
    • Experience with creating and delivering presentations to peers and senior managers
  • Innovative with process improvement and development skills

Preferred Experience, Qualifications & Education

  • Knowledge of AICPA member service center operations and the work done by member service advisors
  • Experience of working within a college/university environment

Equal Employment Opportunity

The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

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