Manager - Customer Success
Knowledge, Skills & Abilities Required
- Strong facilitation skills and the ability to influence and manage multi-faceted large client projects.
- Strong interpersonal, verbal and written communication skills, including presentation, training and coaching skills for business partners and clients
- Must exhibit a professional demeaner in dealing with various individuals at all levels of the organization and community
- Prior experience working with C-level audiences
- Excellent speaking and presentation skills
- Experience in the finance and accounting domain a plus
- Ability to manage client projects, applying project management skills and judgment
- Strong business acumen with a market focused approach to business and understanding of what drives market success
- Strong problem-solving capabilities, including following consistent troubleshooting methodologies
- Ability to understand how organizations can apply our product capabilities to improve their business and ability to demonstrate these capabilities to meet clients’ specific business needs.
- Ability to work independently and as part of a team
- Proficient in current office technology to successfully perform duties
- Ability to work in a team environment with changing priorities
- Minimum of 4-6 years of work experience, in operational support administration, product/service implementation experience, or other relevant business experience
- External customer facing experience essential
- Bachelor’s degree in finance, business or a related field; additional related work experience beyond 2 years may be considered in lieu of educational requirement.
- Experience applying technology to improve business processes including CRM, web service, single sign-on, mobile technologies and platforms.
Preferred Experience, Qualifications & Education
- 6-8 years of related experience including previous formal Customer Success experience.
Why us?
At the Association, you are part of a global, diverse and talented group of colleagues. You have opportunities to innovate and collaborate in a leading organization that impacts individuals and businesses.
You’ll have opportunities to progress while enjoying an exciting work environment that supports and celebrates individual achievement, development and professional satisfaction.
Together, we will lead the most influential body of professional accountants and create the future of the global accounting profession.
Equal Employment Opportunity
The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.
Assistance
If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please send an email to HumanResources@aicpa-cima.com