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Member Service/Support
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Thanks for your interest in the Manager - GEC (South Africa) position. Unfortunately this position has been closed but you can search our 36 open jobs by clicking here.

Knowledge, Skills & Abilities Required:

  • Member service oriented with excellent customer service skills
  • Strong leadership skills
  • Proven ability to build strong relationships.
  • Create a high energy and motivated operating climate
  • Ability to attract talent and build strong teams, cultivate teamwork and retain talent.
  • Effective coaching and leadership skills
  • High degree of self-awareness and emotional intelligence
  • Excellent Communication and Influencing Skills
  • Stakeholder management - ability to build and maintain excellent relationships
  • Team player
  • Strong numerical analysis
  • Strong project management and organizational skills
  • Superior verbal and written communication skills including presentation skills
  • Demonstrated problem solving, organisational and analytical skills
  • Able to identify needs and efficiencies and address accordingly before being asked
  • High level of decision making
  • Strong Presentation skills
  • Excellent command of English – written and spoken
  • Advanced level of knowledge of Excel, Word, and PowerPoint and a working knowledge of call center technology
Required Experience, Qualifications and Education:
  • 3 years working in a customer service role, including people responsibility
  • Worked in an omni-channel environment
  • Proven track record of achieving results in a contact centre environment
  • Demonstrable results-oriented approach and a high knowledge of performance evaluation procedures
  • Demonstrated project management ability
  • Ability to obtain, retain and cascade high levels of detailed information, adapting the method of communication depending on the audience

Preferred Experience, Qualifications & Education:

  • Bachelor’s degree or equivalent combination of education and experience
  • Understanding of CPA profession and CPA firms
  • Good knowledge of CRM
  • Sales or retention experience

Equal Employment Opportunity

The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.


If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please send an email to HumanResources@aicpa-cima.com

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