Senior Manager - Operational Excellence & Improvements

Knowledge, Skills & Abilities Required:

• Excellent understanding of Lean Six Sigma process methodologies
• Exposure in deploying automation tools (RPA, Workflow, etc.)
• Facilitating continuous improvement workshops, seminars, and training programs.
• Stakeholder management and presentation (e.g. SLTs, VPs, to lower levels).
• Strong Problem-Solving and Analytical Skills
• Ability to prioritize and manage multiple portfolios
• The ability to work with a structured and methodical approach, combined with an enquiring mind
• Excellent motivation skills, being both self-motivated & self-directed with ability to deliver outcomes to strict deadlines and able to motivate others at all levels.
• Excellent written and verbal communication skills with demonstrable record of presenting technical details to a non-technical audience
• Highly motivated and resilient and able to adapt to change

Required Experience, Qualifications & Education:

• Bachelor's Degree in Business Studies, Psychology (O.B), Statistics, or equivalent.
• 5-8 years of Project Management experience with proven track record (> $1MM Portfolio).
• Certified in Lean Six Sigma Master Black Belt (LSSMBB) with 3-5 years of solid experiences in the following:

• Coaching employee(s) in process improvement tools and projects.
• Train and certified Yellow and Green Belts in Lean Six Sigma methodology.

• 2-3 years of supervisory experience managing small to mid-size teams (5-8 people).
• Good command with MS Office, Statistics Software (Minitab, SPSS, etc.)

Preferred Experience, Qualifications & Education:

• Project management experience in BPO/ Shared Services/ GBS environment.
• Master Black Belt Lean Six Sigma with 5-8 years of process improvement and digital transformation experience.
• Experience in establishing new teams, departments, and/ or service center.
• Exposure with RPA tooling (AA, UiPath, Blue Prism).
• Excellent understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.

Job Impact:

1. Cost savings through process improvement initiatives and projects.
2. Operational efficiency (lean processing) and effectiveness (quality and service delivery).
3. Driving GBS strategy and plan for execution towards digitalization (iGBS model).

Contribution:

• Employee satisfaction and engagement increase by empowering them in driving change with process improvement knowledge and tools.
• Moving the Association towards digitalization with integration of automation solutions.

Communication Complexities:

• Communication may direct to various levels of the Association depending on the projects involved, not limited to email, zoom call, on-site meeting/ presentation.

Innovation / Problem Solving:

• Change, modify or enhance work processes for optimum efficiency and effectiveness.

Complexity:

• Complexity varies according to the projects involved from minor enhancements to major overhaul of processes and/or system.

Breadth:

• Depending on the scalability and deployment of improvement initiatives, it is Association wide.

Why Work for Us?
At The Association, you are part of a global, diverse and talented group of colleagues. You have opportunities to innovate and collaborate in a leading organization that impacts individuals and businesses. You’ll have opportunities to progress while enjoying an exciting work environment that supports and celebrates individual achievement, development and professional satisfaction.

Together, we will lead the most influential body of professional accountants and create the future of the global accounting profession.

We offer competitive benefits, PTO, flexible working principles, and a supportive, collaborative team environment.