Specialist - Exam Operations

Knowledge, Skills & Abilities Required

• Highly computer literate, with excellent word processing skills;
• Detail oriented in all tasks undertaken;
• Excellent communication skills, both written and oral;
• Team player, and can work on their own initiative;
• Good verbal, numeracy and written communication skills;
• Good time management skills;
• Good organisation skills;
• Excellent telephone manner and ability to communicate clearly;
• Ability to deal with a range of difficult queries in a sensitive customer-focused manner;
• Problem solving skills;
• Approachable, open and supportive to colleagues across the business.

Required Experience, Qualifications & Education      

• 2-4 years’ experience working in an administrative role or one that required a high level of accuracy and attention to detail
• Experience in a similar office environment, preferably in Education, ideally an awarding body
• Logistics background desirable or some experience of coordination essential
• Administrative experience
• Educated to at least GCSE/A level or equivalent.

Preferred Experience, Qualifications & Education

• Customer service experience
• Experience of an examination process is desirable
• Ability to use a CRM/database
• Ideally educated to degree level or equivalent

Why Work for Us?
At The Association, you are part of a global, diverse and talented group of colleagues. You have opportunities to innovate and collaborate in a leading organization that impacts individuals and businesses. You’ll have opportunities to progress while enjoying an exciting work environment that supports and celebrates individual achievement, development and professional satisfaction.

Together, we will lead the most influential body of professional accountants and create the future of the global accounting profession.

We offer competitive benefits, PTO, flexible working principles, and a supportive, collaborative team environment.