Specialist - Member Operations
This role is collaborative, working cross-functionally with internal and external partner teams to understand and enhance the member onboarding and renewal experiences. They will drive and support the testing of existing membership processes as well as enhancements to ensure the best experience for members.
Support the onboarding experience for all Association new members by collaborating with our vendor for new membership cards/certificates
- Develop data-driven proposition business cases for enhancements to onboarding and renewal processes
- Lead cross functional dues testing squads for end to end dues testing to identify disrepencies, any major issues to prepare for, and enhancements needed to ensure a successful season
- Support testing for all system enhancements to ensure no negative member experience
- Partner with internal and external teams including MMX, GEC inbound, Firm Billing Team, Finance, and Associate Manger- Global Service Architect
- Support additional dues related tasks to ensure a successful season
Why Work for Us?
At The Association, you are part of a global, diverse and talented group of colleagues. You have opportunities to innovate and collaborate in a leading organization that impacts individuals and businesses. You’ll have opportunities to progress while enjoying an exciting work environment that supports and celebrates individual achievement, development and professional satisfaction.
Together, we will lead the most influential body of professional accountants and create the future of the global accounting profession.
We offer competitive benefits, PTO, flexible working principles, and a supportive, collaborative team environment.
Equal Employment Opportunity
The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.
Assistance
If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please send an email to HumanResources@aicpa-cima.com