Specialist - Operations & Customer Service

About the Role:

This is an important role in our CIMA Poland office that helps the team to function to the highest standard, you're the eyes and ears operationally and administratively. You will ensure the smooth operations of the CIMA office in Poland by performing several administrative and support tasks. You'll be the main administrative contact for the Polish office for other CIMA divisions and visitors. You will undertake regional CIMA member and student support activity. You'll be a primary contact for candidates, students, and members in the European region.

You will report to Senior Manager, Europe Markets and use a hybrid work schedule.

You Will:

Office administration

• Support the team in the delivery of administrative tasks, including travel arrangements, meeting and event coordinaton, supplier management, and office management.
• Manage payment process for the office; raise purchase orders, manage invoices.
• Perform general administrative tasks such as filing, scanning, and mail correspondence.
• Responsible for reception responsibilities, accepting post/couriers, preparing and sending all the documents that need to leave the office.

Customer Service

• Support prospective and current students and members in their interactions with the Association across Europe.
• Collaborate with immediate and partner teams to resolve customer issues.
• Offer suggestions and solutions to improve customer experience and internal processes.
• Encourage members and students to remain with CIMA and help work on their retention.
• Communicate with tuition providers and exam centres.