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Specialist - Service Experience

Member Service/Support
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Knowledge, Skills & Abilities Required
  • Ability to manipulate and analyze large sets of data (data mining)
  • Excellent verbal and written communication skills
  • Ability to work independently, self-starter
  • Effective time management skills
  • Superior skills in interpreting the customer experience and developing tactics to address opportunities
  • Advanced skills in MS Office applications (Word, Excel, and PowerPoint)
  • Ability to influence management and partner teams to effect change and improve the overall member experience
  • Ability to deliver quality work when faced with tight deadlines
  • Exceptional presentation skills
  • Advanced relationship management skills
  • Ability to maintain positive relationships even when faced with adversity
  • Superior attention to detail and the ability to quickly recognize issues that may impact data integrity
  • Solid skills in identifying quantitative methods for accomplishing business objectives

Required Experience, Qualifications & Education

  • Minimum of one year’s experience in AICPA Member Service
  • Bachelor’s degree
Preferred Experience, Qualifications & Education
  • Bachelor’s Degree
  • Some experience in data analysis

Equal Employment Opportunity

The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

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