Associate Manager - Member Service
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Working knowledge of call center technology (IVR, Witness/Nice, CMS, CTI, CRM, ACD)
- Knowledge of Oracle
- Advanced level of knowledge of Excel, Word, and PowerPoint
- Experience leading teams to transition manual processes to automation
- Overall strong verbal and written communication skills
- Superior project management and organizational techniques
EXPERIENCE REQUIRED
· 3-4 years’ experience working on the AICPA Member Service team
· Or – 4 -6 years overall working experience
EDUCATION REQUIRED
- Associate’s degree
EXPERIENCE/EDUCATION PREFERRED
· Bachelor’s degree
· 1-2 years supervisory experience
Equal Employment Opportunity
The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.
Assistance
If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please send an email to HumanResources@aicpa-cima.com