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Associate Manager - Member Service

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Member Service/Support
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185 Total Views
Thanks for your interest in the Associate Manager - Member Service position. Unfortunately this position has been closed but you can search our 34 open jobs by clicking here.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Working knowledge of call center technology (IVR, Witness/Nice, CMS, CTI, CRM, ACD)
  • Knowledge of Oracle
  • Advanced level of knowledge of Excel, Word, and PowerPoint
  • Experience leading teams to transition manual processes to automation
  • Overall strong verbal and written communication skills
  • Superior project management and organizational techniques

 

EXPERIENCE REQUIRED

·         3-4 years’ experience working on the AICPA Member Service team 

·         Or – 4 -6 years overall working experience

 

EDUCATION REQUIRED

  • Associate’s degree

EXPERIENCE/EDUCATION PREFERRED

·         Bachelor’s degree

·         1-2 years supervisory experience


Equal Employment Opportunity

The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

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