Experience Delivery Manager
About the Role:
Supporting the Association’s several departments in delivery of valuable and viable propositions to our chosen audiences, the Marketing Delivery Manager will work with the Proposition Owners and Department Leaders and Experience Partners and Service Managers across a set of propositions/programs to ensure, on-budget delivery to required quality standards/specifications and achieve the agreed outcomes concerning meeting audience needs and delivery of revenue.
You Will:
Participate with Experience Partners, Proposition Owners and Department Leaders in formulation of programs aligned to our proposition strategies that resonate with clearly defined audience segments and achieve revenue and Return on Experience Investment.
- Write and submit briefs to initiate program delivery; ensure briefs contain SMART goals that provide complete clarity on required deliverables, dates of delivery, expected audience outcomes and measures.
- Align with the Experience Management Planning function to determine scheduling aligned to the integrated calendar and capacity planning constraints.
- Work with leaders in Experience (Content Services, Marketing Operations, Digital Product Management and Global Engagement Centre) to assign/activate squad members or activate a seasonal squad. Appoint the squad leader work and initiate the squad working process. Monitor squad activity from end-to-end to specifications and agreed outcomes.
- Via the Experience Service Manager, communicate with the Proposition Owner and Experience Business Partner regarding status.
- Respond to concerns from Proposition Owners and other Partners and work with the Squad to provide prompt resolution.
- At least once every 6 months review delivery practices and working relationships across squads to maximize overall performance.
You Have:
- Bachelor's degree
- 7+ years of experience in marketing, digital content management, digital content development or related field.
- Experience creating services, solutions, and stories that provide meaningful and experiences to users through use-centric design.
- Experience delivering across multiple channels.
- Agile methodology
How We Support You:
We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, and an employee assistance program. We provide resources that support your mental health and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family, and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.
Learn more about The Association on LinkedIn and our Career Site.
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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
This role is not intended to be based and/or filled in NYC and therefore the salary is not published. If you are an NYC resident and wish to be considered for this opportunity, please reach out to the recruiter listed on the posting and they will be happy to provide you any further information.
Equal Employment Opportunity
The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.
Assistance
If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please send an email to HumanResources@aicpa-cima.com