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Specialist - Member Registration

Member Service/Support
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Knowledge, Skills & Abilities Required
  • Excellent communication skills, both oral and written
  • Excellent listening and questions skills with the ability to empathise appropriately
  • Ability to obtain, retain and cascade high levels of detailed information, adapting the method of communication depending on the audience
  • Comprehensive understanding of the CIMA member and student benefits
  • Excellent understanding of the CIMA syllabus and practical experience requirements
  • Good work ethic and with ability to work towards targets
  • Extremely IT literate
  • Ability to take responsibility for own actions and ownership of required tasks
  • Ability to build customer relationships, demonstrating empathy 
Required Experience, Qualifications & Education
  • Ideally 2 – 4 years related experience including:
  • Experience working within a call center environment
  • Experience delivering excellent customer service
  • Educated to A-level
  • Experience of working towards sales target within a team or independently
Preferred Experience, Qualifications & Education
  • Experience working within an educational environment
  • Educated to degree level
  • Experience exceeding revenue targets
  • Proven experience managing and maintain customer relationships and adding value to the customer journey

Equal Employment Opportunity

The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

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