Site Reliability Engineer
About the Role:
Lead the Site Reliability Engineering team and ensure the performance and scalability our systems and services. Responsibilities include incident management and response, automation and tooling, continuous improvement, risk management and disaster recovery planning, and partner engagement. You will have a critical role in maintaining the stability of systems, driving efficiency through automation, and promoting a culture of continuous improvement within the team. You will report into the Lead Manager - Digital Delivery.
You Will:
- Promote automation to improve operational efficiency and reduce manual toil.
- Lead the team in resolving critical incidents, coordinating with relevant partners, and driving post-incident reviews.
- Respond to customer requests, troubleshooting reported problems. You will be an escalation point to resolve urgent or complex issues and manage expectations.
- Contribute to training materials and instructions for end-users. Apply the understanding of DevOps and software engineering best practices to influence design and implementation.
- You will model operational readiness through the engineering and execution of performance and tuning analysis, systems support, incident and problem resolution, software configuration and system/features upgrades.
- Find and address risks related to web development, infrastructure, and security vulnerabilities. Ensure compliance with relevant security standards and regulations.
- Understand how our applications work with different systems and business processes to ensure they operate smoothly. Research and remain informed of new technology and development tools.
You Have:
- Experience in advanced software development.
- Experience working on Zuora, CommerceTools, Okta, ShipStation, Zeplin, and Zoominfo.
- Experience in project management methodologies, such as Agile or Scrum, and related tools and practices will be beneficial.
- Industry certifications, such as Certified Site Reliability Engineer (CSRE) or certifications in cloud platforms (e.g., AWS Certified DevOps Engineer, Azure DevOps Engineer), can be advantageous.
- Familiarity with specific vendor technologies commonly used in our tech stack. This could include experience with specific cloud platforms, monitoring and observability tools, deployment and orchestration tools, and incident management platforms.
- Experience working across multiple domains or industries can be beneficial. Exposure to different technology stacks or diverse operational environments help to bring ideas and best practices from different contexts.
How We Support You:
We provide flexibility to help you achieve a good work-life balance. Including a largely remote working model. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.
Learn more about The Association on LinkedIn and our Career Site.
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We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Equal Employment Opportunity
The Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.
Assistance
If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please send an email to HumanResources@aicpa-cima.com